Delete your Gymmy account
Last updated: May 12, 2026
You can permanently delete your Gymmy account and the personal data associated with it. Choose whichever path is easiest for you.
Option 1 — From inside the app
Open Gymmy on your phone → tap your profile picture → Settings → Account → Delete account. You will be asked to confirm; once confirmed, your account is queued for deletion immediately.
Option 2 — By email (no app required)
Email us from the address linked to your Gymmy account. We will verify the request and confirm by reply within 5 working days.
Email privacy@gymmy.app
What gets deleted
Within 30 days of receiving your request:
- Your profile (name, email, photo)
- Workout history, body composition entries, photos
- Gym memberships and class bookings
- Payment metadata held by us (Stripe records remain with Stripe under their own retention policy)
- Loyalty points, invites you created, journey timeline events
- Any device-push and email subscriptions
What is retained, and why
A small amount of data must be kept for legal or operational reasons:
- Aggregate anonymous analytics that cannot be linked back to you (used for service improvement)
- Document-scan audit logs (metadata only, no images or extracted text) for 90 days, then auto-deleted
- Payment and invoice records as required by Dutch tax law (7 years) — held by our payment processors Stripe / Mollie, not by us
Your other GDPR rights
Instead of deleting everything, you can also:
- Request a copy of your data (export)
- Correct inaccurate information
- Restrict or object to processing
Use the same email below for any of these requests. Full details on our privacy policy.